SHIPPING & ORDERS
Is shipping free?
Yes! We offer complimentary shipping on all orders in the Nordics.
When will I get my order?
Orders within Finland typically arrive in 2–3 business days depending on the carrier.
Other Nordic countries typically arrive in 2-5 business days.
Other EU shipping times vary depending on the destination. You will receive a tracking number once your order has been shipped.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking link. You can track your order directly through the link or by entering your tracking number on the carrier’s website.
If you have any issues with tracking, feel free to contact our customer support!
Where do you ship from?
All VUOTÍGA orders are shipped from our warehouse in Finland.
Which countries do you ship to?
We currently ship across EU and EEA countries. Available destinations and delivery options are shown at checkout.
What should I do if my package is delayed or lost?
If your package has not arrived within the estimated timeframe, please check your tracking link first. If you need further assistance, contact our customer support.
RETURNS & REFUNDS
Can I return or exchange my order?
Yes. Unused items in original condition may be returned or exchanged within 30 days of delivery.
For full details, please refer to our Returns Policy.
How do I start a return or exchange?
Simply contact our customer support with your order number, and we’ll guide you through the process.
WARRANTY
Do your products come with a warranty?
Yes! All VUOTÍGA products are covered by a two-year warranty against defects in materials and craftsmanship.
What does the warranty cover?
The warranty covers manufacturing faults and material defects. Normal wear, patina development, and natural leather variations are not considered defects.
MATERIALS & CARE
What type of leather do you use?
We use top-grain cowhide leather selected for durability, texture, and long-term aging.
How should I care for my leather bag?
Avoid prolonged exposure to moisture and direct sunlight. Clean gently with a soft, dry cloth and store in a dry, ventilated space when not in use.
Why does leather vary slightly in appearance?
Natural leather carries subtle variations in grain and tone. These characteristics are part of its authenticity and evolve into a unique patina over time.
ABOUT VUOTÍGA
Is VUOTÍGA a sustainable brand?
Yes! We focus on longevity, material integrity, and timeless design, creating products meant to be used for years, not seasons.
Where is VUOTÍGA founded?
VUOTÍGA was founded in Helsinki, Finland.
What does VUOTÍGA stand for?
VUOTÍGA stands for purposeful design, honest materials, and everyday functionality. The brand creates timeless leather bags that balance design, durability, and accessibility without unnecessary excess.
Didn't find your answer?
Our customer support is happy to assist you. Our team typically responds within one business day.